Return Policy and RMA Management
At 5G-M, your satisfaction is our priority. Thanks to our professional RMA management system, we guarantee a fast, transparent, and stress-free return process. We have thousands of successfully completed transactions and zero disputes on PayPal, thanks to the accurate and timely management of every request.
1. How to Start a Return (RMA)
Starting a return is very simple thanks to our dedicated portal. Follow these steps:
- Access the portal at rma.5g-m.com.
- Select whether the product is Defective or if it is a Wrong Purchase.
- Choose the order number and the specific product.
- Describe the defect and attach photos or demonstration videos.
2. Pickup and Timing
We know how important it is for you to return the repaired smartphone to your customer as quickly as possible. For this reason, we manage requests daily to avoid any waste of time:
- Daily Processing: Although standard practice indicates a window of up to 10 business days, processing is immediate and constant.
- Home Pickup: We will organize the pickup via express courier at our expense for defective products.
- Technical Verification and Solution: As soon as the replacement part arrives at our facility, it is inspected by our technicians. Once the defect is confirmed, you can choose between an immediate refund or a voucher.
⚠️ Important Return Conditions
To ensure the acceptance of your return, please respect these simple rules:
- Products must be returned with protective films and original adhesives intact.
- We do not accept parts with signs of use, glue, or tampering.
- Always test the replacement part before final installation.
- For Wrong Purchases, the request must be received within 15 days of the order.
3. Guarantee and Reliability
We accept returns for products "with and without issues". Our goal is to always provide you with the right component for your professional repairs, guaranteeing a fast and effective exchange.
Do you need immediate assistance?
Contact us via WhatsApp or through the contact area of the site.