FAQ

To ensure maximum security and protect our customers, every new registration on our portal is subject to a rapid verification process.

Immediately after entering your data, your account is temporarily placed in a pending state. One of our operators will promptly check the data entered and verify the documentation attached during registration:

• Private Customers: copy of Tax ID Code (Codice Fiscale) or Health Insurance Card.
• Companies and Professionals: copy of the Chamber of Commerce registration (Visura Camerale).

If all documentation is correct, we will immediately unlock your account and you will receive a confirmation email. This procedure normally takes place shortly after your request, allowing you to access our price lists and proceed with your orders in no time!

Excellent Condition: The device is comparable to new. It may have almost invisible micro-scratches, visible only against the light when the screen is off. Battery tested and with optimal capacity.

Very Good Condition: The device shows slight and normal signs of wear on the body or screen (small scratches), which do not compromise the use or visual experience in any way when the screen is on.

Good Condition: Shows evident signs of wear such as marked scratches or dents on the body. The screen is intact and the phone is functionally perfect. Ideal for those seeking maximum savings and using a cover.

Security and transparency are our absolute priorities for both end customers and B2B resellers.

This system allows us to:

• Activate the warranty exactly from the day of your invoice.
• Provide immediate assistance already knowing the history of the device.
• Prevent fraud, ensuring that the returned device (in case of RMA) exactly matches the one shipped from our warehouses.

For spare parts and micro-components, we use an advanced proprietary QR Code Tracking System.

Every single component leaving our warehouse is labeled with a micro QR-Code or unique serial code. During packaging, our operators scan the label, associating it directly with your account.

In case of a technical anomaly or the need to open an RMA ticket (Return), this code will allow us to immediately trace the production batch, guaranteeing extremely fast refunds or replacements without long verification procedures.

We have developed an Automated Returns Portal (accessible via the "5G-M Login" button) to make the procedure simple, fast, and fully traceable.

To open a claim, you have two options:

• QR Code Scan: Enter or scan the QR/Serial code on the product directly. The system will retrieve your purchase data in an instant.
• Manual Selection: Choose your order from your recent history and select the products for which you need assistance.

Through the portal dashboard, you can always monitor the status of your claim in real time, exchange messages with support, and upon completion of the claim, receive your Refund Vouchers automatically usable on your next order!

To ensure maximum speed for our technicians, we offer a wide range of couriers with extended departure times. Order by the indicated time to receive the goods within 24 working hours.